Opening Hours

Student Services can be contacted between 8.30am and 4pm every day and are ’open’ to students before school, at break, at lunchtime and after school. Please note, Trumpington Community College Student Services will open at 8.15am each day.

Student Absence

If your son/daughter is too unwell to attend school, we ask that you notify Student Services each day that they are absent. When reporting daily student absence please use the Parentmail absence reporting function, telephone or absence email address. Please refrain from emailing individual staff members.

Parkside Student Services – Telephone 01223 712 600 (option 6)
Email: pks-absence@cap.education
Parentmail: absence reporting feature

Coleridge Student Services – Telephone 01223 712 600 (option 7)
Parentmail: absence reporting feature

Trumpington Student Services -Telephone 01223 551600 (option 2)
Parentmail: absence reporting feature

If your child feels unwell or is injured during the school day, they should come to the Student Services office. They will be assessed by a first aider. If they feel that they are too unwell to remain in school, they will contact a parent/carer to arrange for them to be collected.

Registration

If your son/daughter joins us part-way through the school year, on their first day they will be met by a member of the Student Services team who will give them their timetable and cashless catering card. Some students will also be allocated a Chromebook. Student services will take your son/daughter to their form room and introduce them to their Form Tutor.

Attendance

Attending school on time every day is essential for students to achieve their full potential. Student Services closely monitor the attendance of all students. There are rewards for those students who maintain excellent attendance and punctuality.

Where attendance becomes a concern, they work closely with parents and form tutors to support students to make improvements. For more serious cases, they liaise with the Education Welfare Officer, who works directly with families to bring about change.

Family Support

The Student Services team is here to support not only the students, but their families as well. There is always someone in the office from 8am until 4pm every day. Parents/Carers can contact them at any time with questions or concerns.

In conjunction with the Equality and Intervention department, they have links to outside agencies such as the Family Intervention Partnership and the Education Welfare Service, and can make referrals when needed.

Free School Meals

The Student Services team administer the Free School Meals process. If you think you might qualify for Free School Meals, they can advise you on how to apply, and can supply you with the relevant forms.

If you are registered for Free School Meals you could also apply for assistance with the cost of music tuition and school trips.

As well as the assistance that Free School Meals provide to families, for every student in receipt of Free School Meals the Government gives the school extra funding. With this funding we are able to provide extra resources and opportunities for all students.

Child Protection

Student Services staff are fully trained in Child Protection. As they are not classroom based, they are able to take the time to listen to concerns and investigate further if necessary.

Exams

Student Services support the exams process. From dealing with day to day queries, to telephoning students to remind them of their next exam, we do everything we can to support students through the exam period. We are also there on results day to celebrate the students’ success.

The Staff

Coleridge:

Joyce Opakunle

Cecilia Fortuna

Jennifer Wilby

Parkside:

Anne Altarelli

Silvana Brownstone

Trumpington:

Cat Goldhawk

Carrie Broome

Annamaria Gnaccarini